Hinshaw & Culbertson LLP is a leading national law firm with over 20 business centers in the United States. With approximately 500 lawyers and 1,000 personnel, we are a traditional, yet innovative and diverse Firm and our people are our highest priority.
Our Chicago office is looking for a Director of Risk Management to oversee all aspects of the firm’s overall risk and client data management, including new business intake, docketing, conflicts and records management operations. The Director of Risk Management will align department services with firm business needs to support the firm's legal practice and business objectives and contribute to the firm’s financial performance through strategic planning, budget development, vendor management, and effective management of financial and human resources.
MISSION OF THE DIRECTOR OF RISK MANAGEMENT
To provide vision, leadership and management for developing and implementing the firm's business goals and objectives through management of the key risk areas, administrative personnel, policies, procedures and initiatives in a constantly changing and intensely competitive marketplace. The Director of Risk Management will act as a trusted advisor to lawyers on compliance and risk-related matters.
OVERALL MANAGEMENT DUTIES
The Director of Risk Management has responsibility for establishing an effective organizational structure. The Director of Risk Management must support a community of lawyers, professionals and staff in addressing time-sensitive client needs and ongoing management of key firm systems. It is critical for the Director of Risk Management to be highly responsive as well as a proactive and communicative leader ensuring that the risk functions and related infrastructure are running effectively and that ongoing investments are being made to ensure continued agility while managing the risk associated with the functions. The Director of Risk Management must demonstrate flexibility in schedule and requisite time commitment to ensure coordination across multiple time zones, including consistent coordination with the firm’s main office in the mid-west of the United States.
RELATIONSHIPS WITH FIRM MANAGEMENT
The Director of Risk Management will work with the firm's Chief Information & Operations Officer and the Office of the General Counsel to define office-wide policies, plans and budgets that are in accordance with the firm's overall policies, plans and budgets. The position requires collegial relationships and accountability to effectively operate as a senior management resource.
The Director of Risk Management must be able to develop and maintain a spirit of teamwork with firm management, lawyers and practice groups, and functional area directors and other office managers and coordinators and their staffs in providing time-sensitive service to the clients of the firm.
Dual reporting with the firm’s Office of General Counsel
Direct oversight and management for New Business Intake, Conflicts, Docketing and Records Departments
Set strategic plans, goals and objectives necessary to guide new business intake, conflicts, docketing and records infrastructure and systems
Recommend and oversee implementation of new technologies in support of department goals and initiatives and identify alternatives, analyze potential benefits and risks, and provide justification for recommended solutions
Develop and maintain best practices and firm-wide policies in managing business intake, conflicts of interest, ethical walls, calendaring and docketing, compliance and records retention programs to protect the firm and its clients
Negotiate contracts with vendors
Formulate recommendations for projects or programs to management and act as project manager working across departments, developing implementation plans and keeping on track and within budget
Develop and manage staff and operational resource budgets
Review expenditures monthly and tracks against approved budgets
Control expenses within approved budget
Hire, train and evaluate new business intake, conflicts, docketing and records managers
Define responsibilities, roles and objectives for team positions
Communicate firm policy and expectations to team members
Provide training for staff and identify growth opportunities both in-house and outside to ensure professional education for staff and the firm
Establish and document best practices and work closely with new clients to identify and specify business requirements and processes
Assign, direct and monitor the progress of the work of the team while coordinating the equitable distribution of work and office coverage
Develop career paths for staff development and prioritize the needs of the department
Practice and foster a culture of teamwork and cooperation
Model qualities and performance desired in firm employees, including professionalism, quality work product, and customer service orientation
Implement effective and appropriate policies, procedures and workflow processes to provide reliable and efficient client service, as well as a pleasant and productive work environment
Records Management and Conflict Clearance
Jointly oversee the local office records management function and ensure the development, maintenance and continued refinement of the office-wide system of records management
Ensure training is provided to all personnel on how to effectively use the records system and, in particular, how to comply with the firm's conflict of interest programs
Monitor the identification, resolution and documentation of all potential conflicts of interest within the firm
Communicate with attorneys and General Counsel the potential issues with matter submissions to facilitate the conflicts clearing process.
Minimum Job Qualifications
Superb leadership, communication and interpersonal skills; an ability to function in a collaborative and collegial environment; sensitivity to others; high integrity and intelligence; excellent judgement; a conceptual thinker (strategic as well as pragmatic); and an ability to generate trust and build alliances with co-workers
Strong organizational and project management skills
Proven experience in directing effective processes for change and adaptation
Ability to develop the existing management team by being a good listener, team builder and an articulate advocate of the firm
College degree preferred with at least 12+ years of related law firm or equivalent experience; 7+ years management experience, Juris Doctor a plus
12+ years of combined experience in Conflicts, New Business Intake and Records at mid- sized or large law firms
Ability to understand, evaluate and supervise the operation of technologically and functionally complex equipment and systems
Comfortable with the use of technology and the ability to master new applications quickly and sufficiently, to translate it for the attorneys (tools like Intapp and Research databases like D&B, Hoovers, Lexis Nexis)
Proficient in all Microsoft applications, including but not limited to Word, Excel, PowerPoint, Outlook, and SharePoint
Proficient in ChromeRiver, CompuLaw, iManage/DMS, Intapp Wall Builder, Intapp Open, and SQL and demonstrate the ability to conduct research using Internet and court-related databases with the ability to teach others how to use these databases effectively; must be able to generate reports using Adobe, Excel, etc., and navigate through databases
Perceptive and creative perspective on opportunities available in Risk Management
Demonstrated management expertise of large professional service organizations or comparable disciplines
Extensive experience in developing and motivating managers and staff
Demonstrated experience in administering budgets and controls
Proven experience in working with senior-level lawyers or professionals and in balancing competing priorities in a time-sensitive environment
Skilled in communications to all levels in the organization; writing, speaking and presentation skills for work with the firm leadership, the user-community and clients
Strong track record in system planning, communication, budgeting and implementation
We offer competitive compensation and comprehensive benefits including medical/dental/vision/life and AD&D Insurance, 401(k) savings plan and retirement, generous paid time off and opportunities for professional development.
As an EOE/AA employer, Hinshaw & Culbertson LLP will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, protected veteran or disability status or any factor prohibited by law.
Note To Agencies and Applicants: At this time, Hinshaw & Culbertson LLP will not be accepting applications submitted through search firms for this position. All qualified candidates must submit their own applications to be considered for this position.